1. Introduction
At Nexabyte, we strive to provide high-quality digital services and complete customer satisfaction. Due to the nature of digital products and customized services, refund eligibility is subject to the terms outlined below.
By purchasing any service from Nexabyte, you acknowledge and agree to this Refund Policy.
2. Nature of Digital Services
Our services include website development, e-commerce development, UI/UX design, graphic design, branding, SEO, digital marketing, website maintenance, and related digital solutions.
Since these services involve time, expertise, planning, research, and resource allocation, refunds cannot be guaranteed once work has commenced.
3. Advance Payments
All advance payments made for projects are generally non-refundable. Project planning, resource allocation, consultation, design, and development activities begin immediately after project confirmation.
The advance payment secures project scheduling and covers initial work performed by our team.
4. Refund Eligibility
Refund requests may be considered only if the project has not yet started and no substantial work has been performed by Nexabyte.
Any approved refund will be processed after deducting consultation charges, administrative costs, payment gateway fees, and work already completed.
5. Non-Refundable Services
Refunds will not be provided for completed design work, approved concepts, website development milestones, digital marketing services, SEO activities, branding projects, maintenance services, or delivered digital assets.
Services involving third-party expenses such as domain registration, hosting purchases, software licenses, plugins, APIs, advertising budgets, or subscription fees are strictly non-refundable.
6. Client Delays & Project Abandonment
If a client fails to provide required content, approvals, feedback, or communication for an extended period, the project may be placed on hold.
No refund will be issued for delays, inactivity, or project abandonment caused by the client after work has begun.
7. Project Cancellation
Clients may request project cancellation by submitting a written request. Refund eligibility, if any, will depend on the project status and amount of work completed at the time of cancellation.
Nexabyte reserves the right to deduct charges for all completed work, resources utilized, and expenses incurred before processing any approved refund.
8. Refund Processing
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on banks, payment gateways, and financial institutions.
Nexabyte is not responsible for delays caused by third-party payment processors or banking systems.
9. Refund Disputes
In the event of a dispute, both parties agree to attempt resolution through communication and mutual understanding before pursuing formal action.
Any refund-related decisions made by Nexabyte after reviewing project records, communications, and completed work shall be considered final.
10. Policy Updates
Nexabyte reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will become effective immediately upon publication on this page.
By purchasing or using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.